CRE Agents, Inc.
Last Updated: January 17, 2026
This Terms of Service and Platform End-User License Agreement (the “Terms” or this “Agreement”) form a legally binding contract between CRE Agents, Inc., a Delaware corporation (“CRE Agents,” “we,” “our,” or “us”) and the individual or entity that is entering into this Agreement to access or use the Services (defined below) (“Client,” “you,” “your”).
PLEASE READ CAREFULLY. BY ACCESSING OR USING THE SITE OR PLATFORM, YOU ACCEPT AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE SITE OR PLATFORM.
These Terms apply when you: (a) visit our public website at https://creagents.com, https://[your-domain].creagents.ai, any sub-domains, related websites, tools (including mobile applications), software, and content and materials provided on the same (collectively, the “Site”); (b) access any no-fee sandbox, demo, beta, or evaluation environment we provide (collectively, “Free Trials”); or (c) use the CRE Agents proprietary, purpose-built AI platform for the commercial real estate industry (the “Platform”).
AGREEMENT HIERARCHY
If you have entered into a separate written agreement with CRE Agents (such as a Build & Platform Services Agreement, Technology & Services Agreement, Enterprise Agreement, or similar) (each, a “Negotiated Agreement”), the terms of such Negotiated Agreement shall govern your use of the Platform and Services to the extent of any conflict with these Terms. In the event of a conflict between documents, the following hierarchy shall apply (in order of precedence):
- Negotiated Agreement (if applicable)
- These Terms of Service & Platform EULA
- Privacy Policy
Your use of the Site and Platform is also subject to the CRE Agents Privacy Policy, which describes how we collect, use, and protect your Personal Data (as defined therein). The Site and Platform are not intended for children or anyone under the age of 18.
PART I: WEBSITE TERMS OF SERVICE
The following terms apply to your access and use of the Site, including any publicly available content, blog posts, white papers, and marketing materials.
1. CHANGES TO TERMS
We may revise these Terms at any time by posting the updated version to the Site and updating the “Last Updated” date. The revised Terms are effective immediately when posted; your continued use of the Site or Platform constitutes acceptance.
2. SITE LICENSE
Subject to compliance with the terms and conditions set forth herein, we grant you a limited, revocable, non-exclusive, non-transferable license to access and display the Site and download any publicly available white papers, blog posts, or other Site materials (“Site Materials”) solely for your internal business-information purposes.
Except as expressly permitted herein, you shall not:
- copy, modify, adapt, translate, or create derivative works of the Site;
- sublicense, lease, rent, sell, distribute, or otherwise transfer or provide access to the Site to any third party;
- reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, or underlying models of the Site, except to the extent such restriction is prohibited by applicable law;
- use the Site for the benefit of any third party, including in a service bureau or time-sharing capacity; or
- use the Site in violation of applicable laws or for purposes not expressly authorized by this Agreement.
The Site is provided “AS IS / AS AVAILABLE” without warranties, SLAs, or support. We may suspend or terminate access to the Site at any time in our sole discretion.
3. ACCEPTABLE USE
You shall not:
- Copy, modify, translate, or reverse-engineer any portion of the Site or Platform;
- Use the Site or Platform to transmit or store material that is unlawful, harmful, defamatory, obscene, or infringing;
- Interfere with or disrupt the integrity or performance of the Site or Platform or the data contained therein;
- Attempt to gain unauthorized access to the Site, Platform, or related systems;
- Sell, resell, sublicense, distribute, or otherwise make the Site or Platform available to any third party except as expressly permitted;
- Use the Site or Platform to build, improve, or provide any product or service that competes with CRE Agents;
- Use the Site or Platform to send unsolicited or unauthorized advertising, promotional materials, or spam;
- Harvest or collect personal information of third parties without consent;
- Reverse-engineer, decompile, disassemble, or otherwise attempt to discover source code, underlying models, algorithms, or architecture;
- Scrape, copy, harvest, or index the Site or Platform by automated means, including training, tuning, or benchmarking any machine-learning model.
4. INTELLECTUAL PROPERTY RIGHTS
4.1 CRE Agents’ Proprietary Rights
CRE Agents and its licensors retain all right, title, and interest in and to the Site, Platform, AI-powered services, and related documentation, deliverables, outputs, updates, enhancements, modifications, and materials, and all CRE Agents Intellectual Property, including but not limited to CRE Agents’ trademarks, service marks, logos and trade dress (the “Marks”).
4.2 Reservation of Rights
We reserve all rights not expressly granted. You acquire no ownership interest in the CRE Agents IP or Marks and may not use our Marks without our prior written consent. Any goodwill arising from authorized use of the Marks inures exclusively to CRE Agents.
4.3 Feedback
You grant CRE Agents a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, and incorporate any Feedback that you provide, without restriction and without any obligation to compensate or credit you. “Feedback” means ideas, suggestions, comments, reviews, or reports you provide about the Site, Platform, or CRE Agents.
4.4 DMCA & IP Enforcement
We respect intellectual-property rights. If you believe material hosted on the Site or Platform infringes your copyright, please send a DMCA notice to info@creagents.com. We reserve the right to remove content or suspend accounts that infringe third-party rights.
PART II: PLATFORM END-USER LICENSE AGREEMENT
The following terms apply to your access and use of the CRE Agents Platform, including any workflows, AI-powered tools, and related services accessed through your account.
5. PLATFORM ACCESS AND ACCOUNTS
5.1 Account Registration
To access the Platform, you must create an account by providing accurate, complete, and current registration information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
5.2 Authorized Users
Platform access is granted on a per-seat basis. Each authorized user must have a unique account and login credentials. You may not share login credentials between users or allow multiple individuals to access the Platform using a single account. The number of authorized users permitted under your subscription is specified in your account settings or Negotiated Agreement.
5.3 Platform License
Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your internal business purposes during your active subscription period.
6. SUBSCRIPTION TIERS AND FEES
6.1 Subscription Tiers
Pricing and tier structures are subject to change. Current pricing will be displayed in your account dashboard and at checkout. Any pricing changes will take effect at the beginning of your next subscription period following notice.
6.2 Payment Terms
Subscription fees are billed in advance on a monthly or annual basis as selected during checkout. All fees are non-refundable except as expressly provided herein or required by law. You authorize us to charge your designated payment method for all fees when due. Late payments may incur a penalty of 5% of the outstanding balance or the maximum rate permitted by law, whichever is less.
6.3 Taxes
All fees are exclusive of taxes. You are responsible for paying all applicable taxes, and we may charge applicable taxes if required by law.
7. CREDITS AND USAGE
7.1 Monthly Credit Allocation
Each authorized user seat receives a monthly credit allocation based on the applicable subscription tier. Monthly credit allocations:
- Reset at the beginning of each monthly subscription period;
- Do NOT roll over to subsequent months (unused credits expire at period end);
- Are allocated per seat and are NOT pooled across user seats; and
- Are tracked in real-time in the Platform dashboard.
7.2 Top-Up Credits
You may purchase additional credits (“Top-Up Credits”) at any time at the rate quoted to you per credit (or such other rate as displayed at checkout).
Top-Up Credits:
- Roll over until used and do not expire while your subscription remains active;
- Are consumed only after your monthly credit allocation is exhausted;
- Are allocated per seat and are NOT pooled across user seats;
- Are available immediately upon payment;
- Have no cash value and are non-refundable; and
- Will expire upon termination of your subscription and will not be refunded.
7.3 Credit Consumption
Credit consumption varies by workflow and operation and may depend on factors including task complexity, frequency of execution, underlying model usage, and any third-party tools, data sources, or integrations utilized. Similar or related workflows may consume different amounts of credits, and credit consumption rates may change over time as the Platform, models, or underlying technologies evolve.
Credit usage is measured and recorded by CRE Agents’ systems, which shall be the authoritative source for all credit calculations. Credits represent a right to use Platform capabilities and do not correspond to any guaranteed number of tasks, actions, or outcomes.
7.4 Usage Monitoring
You can monitor credit usage in real-time through the Platform dashboard. We may send automated alerts when your monthly credit allocation reaches specified utilization thresholds or is exhausted.
8. PLATFORM USE RESTRICTIONS
In addition to the Acceptable Use restrictions in Section 3, when using the Platform you shall not:
- Use the Platform or any workflows to offer software, automation, or AI-powered services as a standalone product to third parties;
- Make the Platform, workflows, or Platform functionality available to third parties in a manner that competes with CRE Agents’ business;
- White-label, rebrand, sublicense, or otherwise distribute the Platform or workflows to third parties;
- Provide third parties with direct access to the Platform or workflow functionality without our prior written consent;
- Exceed your authorized number of user seats without purchasing additional seats;
- Use the Platform in a manner that places excessive load on our infrastructure or degrades performance for other users; or
- Attempt to circumvent credit metering, usage tracking, or access controls.
You may use the Platform and workflow outputs for your internal business purposes and, where applicable, in connection with your provision of professional commercial real estate services to your clients (such as investment analysis, brokerage, advisory, asset management, or operational support), provided that you do not grant any third party direct access to the Platform or workflows.
9. SUPPORT AND SERVICE LEVELS
9.1 Support for Subscribers
During an active paid subscription period, you may submit support requests via email to tech@creagents.com. We will use commercially reasonable efforts to provide initial response according to the following schedule:
| Severity | Definition | Response Time |
|---|---|---|
| Critical | Platform or workflow completely non-functional or producing severely incorrect results affecting business operations | 1 business day |
| High | Platform or workflow partially functional with workaround available or producing incorrect results in limited scenarios | 3 business days |
| Low | Minor issues, questions, or requests for clarification that do not impact core functionality | 10 business days |
Response times are measured in business days (Monday-Friday, 9:00 AM – 5:00 PM Eastern Time, excluding U.S. federal holidays).
9.2 Uptime Target
We will use commercially reasonable efforts to maintain Platform availability of 99% uptime, measured monthly, excluding: (a) scheduled maintenance windows (for which we will endeavor to provide advance notice); (b) emergency maintenance required for security or stability; (c) factors outside our reasonable control, including internet connectivity issues, third-party service outages, or force majeure events.
THE UPTIME TARGET IS A GOAL, NOT A GUARANTEE. NO SERVICE CREDITS OR REFUNDS WILL BE PROVIDED FOR DOWNTIME UNLESS EXPRESSLY SET FORTH IN A NEGOTIATED AGREEMENT.
9.3 Free Trials
Free Trials are provided “AS IS” without any support obligations or uptime commitments. We may discontinue or modify Free Trials at any time without notice.
10. TERM AND TERMINATION
10.1 Term
Your subscription begins on the date you complete registration and payment and continues for the subscription period selected (monthly or annual). Subscriptions automatically renew for successive periods of the same duration unless you cancel before the end of the then-current period.
10.2 Cancellation
You may cancel your subscription at any time through your account settings or by providing written notice to billing@creagents.com. Cancellation will be effective at the end of your then-current subscription period. No refunds will be provided for partial periods.
10.3 Termination for Cause
Either party may terminate this Agreement for material breach if the breaching party fails to cure such breach within thirty (30) days of receiving written notice specifying the breach. We may also suspend or terminate your access immediately if you: (a) fail to pay fees when due; (b) violate the Acceptable Use or Platform Use Restrictions; (c) engage in activity that threatens the security, integrity, or availability of the Platform; or (d) use the Platform in violation of applicable law.
10.4 Effect of Termination
Upon termination or expiration of your subscription:
- Your access to the Platform will terminate immediately;
- Any unused monthly credit allocations will expire and will not be refunded;
- Any unused Top-Up Credits will expire and will not be refunded;
- You must immediately cease using the Platform and any workflows;
- We may delete your account data after a reasonable retention period (typically 30 days), unless we are required to retain it by law;
- You will retain any workflow documentation or specifications provided to you during your subscription; and
- Sections that by their nature should survive (including Intellectual Property, Limitation of Liability, Indemnification, and Dispute Resolution) will survive termination.
PART III: GENERAL TERMS
The following terms apply to your use of both the Site and Platform.
11. YOUR DATA
11.1 Your Content
You retain ownership of all data, files, documents, and other content that you upload to or process through the Platform (“Your Content”). You grant us a limited license to use, process, store, and transmit Your Content solely as necessary to provide the Platform and Services to you.
11.2 Data Security
We will implement reasonable administrative, physical, and technical safeguards to protect Your Content. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining backups of Your Content.
11.3 Data Privacy
Our collection, use, and protection of personal data is governed by our Privacy Policy. You are responsible for ensuring you have appropriate rights and permissions to provide any data to us for processing, and you represent that your use of the Platform will comply with all applicable data protection and privacy laws.
12. REPRESENTATIONS AND WARRANTIES
12.1 Your Warranties
You represent and warrant that:
- You have the authority to enter into this Agreement and to bind the entity on whose behalf you are acting (if applicable);
- You will comply with all applicable laws in connection with your use of the Site and Platform;
- You have obtained and will maintain all necessary rights, consents, and licenses required to provide Your Content and to use any third-party platforms, APIs, or services in connection with the Platform;
- Your Content does not and will not infringe or violate the rights of any third party; and
- You will maintain appropriate human oversight of all AI-generated outputs and will not rely on such outputs without independent verification.
12.2 Disclaimer of Warranties
THE SITE, PLATFORM, WORKFLOWS, DELIVERABLES, AI-GENERATED OUTPUTS, AND ALL RELATED CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COMPLIANCE WITH LAW.
CRE AGENTS DOES NOT WARRANT THAT THE SITE OR PLATFORM WILL BE ERROR-FREE, UNINTERRUPTED, SECURE, OR MEET YOUR SPECIFIC REQUIREMENTS. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT, INCLUDING AI-GENERATED OUTPUTS.
CRE AGENTS MAY USE OR PROVIDE THIRD-PARTY MATERIALS, WHICH ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE HAVE NO LIABILITY FOR ANY CLAIMS RELATED TO THIRD-PARTY MATERIALS.
12.3 AI Output Disclaimer
You acknowledge and understand that:
- AI-generated outputs are produced by probabilistic machine-learning models and may contain errors, omissions, hallucinations, or biased content;
- AI outputs are recommendations and tools to assist analysis, not professional advice (legal, investment, tax, accounting, or otherwise);
- AI outputs should not be relied upon without independent verification by qualified professionals;
- You are solely responsible for decisions made based on AI outputs; and
- CRE Agents is not your attorney, broker, investment adviser, or fiduciary, and no such relationship is created by your use of the Platform.
13. LIMITATION OF LIABILITY
13.1 Disclaimer of Certain Damages
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL CRE AGENTS OR ITS AFFILIATES, LICENSORS, OR SUBCONTRACTORS BE LIABLE FOR ANY:
- Indirect, incidental, consequential, special, exemplary, or punitive damages;
- Loss of profits, revenue, goodwill, or anticipated savings;
- Loss or corruption of data, business interruption, or security failures;
- Cost of substitute goods or services;
- Damages arising from use of, or inability to use, AI-generated outputs; or
- Damages based on third-party claims;
EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
13.2 Liability Cap
TO THE FULLEST EXTENT PERMITTED BY LAW, CRE AGENTS’ TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SITE, PLATFORM, OR THESE TERMS SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO CRE AGENTS IN THE MONTH PRECEDING THE EVENT GIVING RISE TO LIABILITY; OR (B) ONE HUNDRED U.S. DOLLARS ($100).
13.3 Exceptions
The limitations in this Section 13 do not apply to: (a) either party’s breach of confidentiality obligations; (b) your breach of intellectual property restrictions, Platform Use Restrictions, or Acceptable Use terms; (c) your indemnification obligations; (d) either party’s gross negligence or willful misconduct; or (e) liabilities that cannot be limited by applicable law.
14. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless CRE Agents, its officers, directors, employees, affiliates, and agents from any third-party claims, damages, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from:
- Your use of the Site or Platform in violation of this Agreement or applicable law;
- Your Content or any data you provide;
- Your breach of any representation or warranty in this Agreement;
- Your violation of the Acceptable Use or Platform Use Restrictions;
- Your failure to comply with the terms of any third-party platform, API, or service used in connection with the Platform; or
- Any claim that your use of AI-generated outputs caused harm to a third party.
15. DISPUTE RESOLUTION AND GOVERNING LAW
15.1 Governing Law
This Agreement is governed by the laws of the State of Delaware, without regard to conflict of law principles.
15.2 Arbitration
Any controversy, dispute, or claim arising out of or relating to this Agreement or the Site or Platform shall be submitted to binding arbitration administered by JAMS in Miami, Florida, with one arbitrator who has experience in technology contracts, under the JAMS Comprehensive Arbitration Rules and Procedures (and in accordance with the Expedited Procedures in those Rules).
The arbitrator shall decide whether a dispute can be arbitrated. The costs of arbitration (including administration fees, arbitrator fees, and facility costs) shall be borne equally by the parties, except that the arbitrator may award fees, costs, and reasonable attorneys’ fees to the prevailing party. The arbitrator shall not have power to alter, amend, or modify any term of this Agreement or to grant any remedy prohibited by these Terms. Judgment on the arbitration award may be entered in any court of competent jurisdiction.
15.3 Equitable Relief
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.
15.4 Waiver of Jury Trial
EACH PARTY IRREVOCABLY AND UNCONDITIONALLY WAIVES ANY RIGHT IT MAY HAVE TO A TRIAL BY JURY IN RESPECT OF ANY LEGAL ACTION ARISING OUT OF OR RELATING TO THIS AGREEMENT.
16. MISCELLANEOUS
16.1 Entire Agreement
This Agreement, together with any Negotiated Agreement and the Privacy Policy, constitutes the entire agreement between the parties regarding the subject matter hereof and supersedes all prior or contemporaneous agreements, whether oral or written.
16.2 Amendment
We may amend these Terms at any time by posting revised Terms and updating the “Last Updated” date. Material changes will be communicated via email or Platform notification. Your continued use after changes are posted constitutes acceptance.
16.3 Assignment
You may not assign this Agreement without our prior written consent. We may assign this Agreement in connection with a merger, acquisition, or sale of substantially all of our assets.
16.4 Severability
If any provision is found unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
16.5 No Waiver
Failure to enforce any provision shall not constitute a waiver of that provision or any other provision.
16.6 Independent Contractors
The parties are independent contractors. Nothing in this Agreement creates an employment, agency, partnership, or joint venture relationship.
16.7 Force Majeure
Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including acts of God, natural disasters, terrorism, war, pandemic, internet or telecommunications failures, or failures of third-party services (such as cloud providers or AI model providers).
16.8 Notices
Notices to you may be sent to the email address associated with your account. Notices to us should be sent to:
CRE Agents, Inc.
3015 Grand Ave, Suite 116
Coconut Grove, FL 33133
Email: Contact Us
16.9 Contact Us
For questions about these Terms, contact us at info@creagents.com. For technical support, contact tech@creagents.com. For billing inquiries, contact billing@creagents.com.
BY ACCESSING OR USING THE SITE OR PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS.